Change of management at Rookwood Memorial Gardens

Rookwood Memorial Gardens & Crematorium has returned to the stewardship of Crown operators and as this coincides with InvoCare's end of lease agreement, we ceased operations on 27 June 2025 and vacated the premises effective on 30 June 2025. We have worked closely with Metropolitan Memorial Parks to ensure a respectful handover. The dignity and care of all memorials will remain our highest priority during this transition.

If you have any immediate questions or concerns, please either contact InvoCare or Metropolitan Memorial Parks.

InvoCare
 

Metropolitan Memorial Parks
 


Thank you for allowing us to be part of your family’s journey. It has been our honour to serve you.
 

Frequently Asked Questions

What is happening?

The NSW Government has been working toward a restructuring of cemetery management and improved corporate governance resulting in the decision for Rookwood Memorial Gardens & Crematorium to return to the stewardship of Crown operators. This coincides with InvoCare’s end of lease agreement and as a result, we will be ceasing operations on 27 June 2025 and vacating the premises effective on 30 June 2025.

When does this take effect?

With the conclusion of InvoCare’s lease agreement, we will cease operations on 27 June 2025 and vacate the premises effective 30 June 2025.

What does it mean?

Operationally, the Chapels and Crematorium will continue to function as usual, with no interruption to funeral or cremation services. Likewise, the Memorial Gardens will remain well-maintained, with ongoing care and dedication. There will be no impact or disruption to client families, and no action is required on their part.

What happens if I prepaid a memorial site?

Prepaid memorial sites will remain unaffected. Your memorial site will be seamlessly transferred to Metropolitan Memorial Parks, ensuring continued care and management. If you have any questions after 27 June 2025 please contact Metropolitan Memorial Parks on info.rgc@mmplm.com.au or phone (02) 8575 8100.

My loved one is memorialised at Rookwood Memorial Gardens, is there any impact to their site or anything I need to do?

Your loved one’s memorial will continue to be cared for with the same dedication and respect. There is no action required from you. 

My loved one’s cremated remains are in the care of Rookwood Memorial Gardens, what happens now?

Rookwood will assist with either the collection or memorialisation of cremated remains, based on the preferences of each family until 27 June 2025.

What do I do if I have an outstanding payment or if I am on a payment plan?

Payment will remain with InvoCare, should there be any items outstanding for delivery (i.e. a plaque) then InvoCare has arranged with MMP for fulfillment of these items as and when required.

Who can I contact to ask a question?

For any queries or further information, please contact the Rookwood Memorial Gardens team at (02) 9746 8945 From the 28 June 2025 onwards please contact Metropolitan Memorial Parks on info.rgc@mmplm.com.au or phone (02) 8575 8100.

InvoCare Memorial Parks & Gardens