We take great pride in providing a peaceful and serene environment where people can gather to honour and celebrate the life of a loved one. We are committed to ensuring our grounds are beautifully maintained to provide a tranquil environment and a special sanctuary to pay your respects in a dignified manner.
Rookwood Memorial Gardens and Crematorium is proud to be a member of InvoCare, an Australian company, and the Asia-Pacific's leading provider of cemetery and related services. Rookwood Memorial Gardens continually strives for innovation and improvement by offering new technology and investment in the quality of grounds, services and facilities.
We operate with the highest degree of integrity, responsibility and fair dealing. We remain committed to maintaining the highest standards in our dealings with our client families, the community and in the services we provide.
As part of our commitment to families, we provide a complementary online memorial with HeavenAddress. This is a respectful website that allows you to share memories, photos, music and video, as well as offer words of comfort to others who are also missing the same person.
HeavenAddress allows you to completely control who can see the online memorial, making it a safe way to share memories online.
Visit the HeavenAddress website or ask your Family Service Advisor for more information.
Rookwood Memorial Park strives to always deliver the very best service, however we understand that at times things may not meet your expectations. You can lodge any complaints or compliments in person, over the phone or by using the compliment and complaint web forms.
When you contact us with a complaint, you will receive a Complaint Reference Number. Please keep this number somewhere safe in case you need to contact us again so we can access a detailed record of your complaint and be ready to assist you further.
We treat every complaint seriously and we endeavour to resolve your issue straight away. If your complaint cannot be resolved by your first point of contact, it will be escalated immediately. We will endeavour to resolve your complaint within 10 business days. As we work to resolve your complaint, we may contact you if we require more information.
For more information about our complaints handling process, please read our Complaints Handling Policy.